Teleperformance(西安)

英文在线翻译官（英文项目）

Responsibilities:
1. Ensure incoming calls are answered promptly,appropriately and courteously;
2. To alternative interpreting all mattersrelated to customers’ request;
3. To play the role as coordinator in the courseof service delivery to customer;
4. Provide quality interpretation service tocustomers;
Qualification:
1. College degree or above;
2. Excellent spoken English;
3. Strong communication skill;
4. One year customer service experience ispreferred；
5. Available to work weekdays and weekends andcan work in shifts;
6. Good office skills;

Salary:5k-7k              Office hours: work shifts

呼叫中心客服主管(英文项目)

【岗位职责】

1、组织并带领20人的Team，达成客户的关键绩效指标；

2、对Team成员有效的进行软技巧及业务技能的辅导；

3、处理客户升级案例；

4、与员工进行良好的沟通，能够提供冲突的解决方案；

5、综合考虑项目和员工的需求做出合理决定；

6、能够依照排班适时安排员工的小休和午餐时间。

【任职要求】

1、两年以上的呼叫中心经验，熟悉呼叫中心运作流程；

2、至少有1年以上组长或团队管理经验，团队人数不低于10人；

3、具有强烈的责任感和敬业精神，抗压力强，性格乐观，求上进，务实；

4、可适应轮班制，并接受工作时间，必要时可加班；

5、了解呼叫中心指标定义（平均通话时长、后处理时长、工作效率等）；

6、英语听说读写流利熟练；

7、能够描述不同的激励方式。

Salary:6k-8k              Office  Hours: work shifts

培训师-英文项目Trainer

Responsibilities

-Designing and developing training and development programsbased on both the organization’s and the individual's needs (modules,assessment tools, certification forms and facilitator guide)

-Devising individual learning plans

-Ensuring that statutory training requirements are met;

-Amending and revising programs as necessary, in order to adaptto the changes that occur in the work environment;

-Deliver new hire training on client product knowledge withemphasis on customer service;

-Supervises trainees/agents while in their training period

-Ensure that all trainees are actively engaged in the trainingprocess through the planning and implementation of activities and incentives

Qualifications

-College’s degree above

-Must have a minimum of 2 years’ experience with proven successin a training delivery role in a call center environment;

-Customer service oriented with good interpersonal skills

-Must have good working attitude and a good team player

-Flexible and diplomatic in handling customer complaints issues

-Good command of English

-Trainer should have strong communication and customer serviceskills as well as advanced organization, time management, and analysis skills.

Salary:6k-8k              Office  Hours: work shifts

地址：高新区唐延南路10号中兴产业园G-H座三层；Rose，63359612,17791998457