1. ManageanddevelopcustomerqualityteamcompetencewithOJTandguides;
2. Workaswindowforcustomercomplaintandreplycustomerotherrequirementsuntilcustomersatisfaction;
3. OrganizeandcoordinateQRQC(warrantyand0KM)insitetodorootcauseanalysis,takecorrective&preventiveactionandreplycustomeruntilcomplaintsclosure;
4. MonitorVIMbeopenedandtomakesurecustomerissuesbefollowedandactedontime;
5. Takeleadingcustomersystemauditandprocessaudit;
6. MonitorandImprovecustomerKPI(PPM,customerscore,responseetc.)andreporttomanagementteam,actionswillbetakeniftargetwasnotachieved;
7. Verify4Mmatrixappliedforproductorprocesschangesandinformcustomertogetapprovalinaccordancewiththe4Mmatrixrequirements;
8. Stopamanufacturing/assemblylineinanysituationwhereStandardsarenotrespected;
9. Othertasksordutiesasassignedbyplantqualitymanager;1
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