Job Responsibilities
A member of global IT service desk team. Provide daily technical support to computers, servers, network and application systems.
Respond to and prioritize support tickets, ensure cases are resolved in timely and effective manners.
Participate in IT or cross-functional projects.
IT asset management.
Qualifications
Bachelor degree or above in Computer Science, Information Technology will be preferred.
Good spoken and written English ability is a must.
3+ years of experience in IT helpdesk, service desk or other customer service environment.
Solid understanding of MS Windows OS, Office, general server concepts (e.g. file sharing, security, Active Directory, SCCM), basic network concepts (e.g. TCP/IP, LAN/WAN).
Experience with Cisco network devices (e.g. router, switch, VoIP) will be a pluc.
ITIL certification will be a plus.
Be customer-oriented and have effective communication skills.
Fast leaner of new technologies.
Be able to work occasionally during off business hours.
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