职位详情

Job Summary: The UX Design Manager will manage a team of UX Designers to improve and enhance our user and customers experience on our global e-commerce website. They will have a strong understanding of online shopping across multiple platforms including desktop, tablet and mobile. They will expand on our existing experiences as well as build out new features and products. This position will partner with CX, Product, IT and cross functional stakeholders to understand user needs and requirements to provide creative and thoughtful design solutions. Job Expectations: ● Manage a team of UX designers ● Help oversee the end-to end user experience on our global website for all platforms ● Study the interaction between our systems & users ● Use knowledge of user-centered design principles to give customers the best shopping experience ● Access data to design and refine intuitive and highly functional flows across all platforms ● Act as an ambassador by presenting and communicating the creative vision and business thinking behind concepts in a coherent and inspiring manner. ● Be a user experience evangelist ● Align how our design strategy impacts our customers & business goals ● Demonstrate subject matter expertise in all areas of UX ● Reference industry best practices but know when to break the rules ● Monitor relevant emerging trends and technologies ● Build, mentor and help lead the UX team ● Build and maintain positive relationships with business partners and other technology teams ● Define and maintain processes for the team to deliver work on-time The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice. Knowledge, Skills and Abilities: Required: ● Strong understanding of how to use data to measure results ● Deep knowledge of the global digital device landscape ● Deep knowledge of web and mobile design techniques ● Deep knowledge and experience of user and market research ● Passion for design and an eye for quality, taste, style, etc. ● Appropriately balance need for efficiency and speed ● Experience in agile/scrum software delivery practices ● Excellent communication and presentation skills required ● Experience leading the design of an international e-commerce platform ● Exceptional customer service orientation and collaboration skills ● Significant technical expertise, business sense and partnership with multiple departments is required ● Proficient at gathering both internal and external data and turn it into decision making tools ● Ability to work in a fast paced startup environment that runs in an agile manner Experience Requirements: A minimum of five (5) to seven (7) years of design experience with a focus on eCommerce or related field as well as a minimum of three (3) years in a management role with direct reports. Education Requirements: Bachelor’s Degree in HCI, Design, or Information Science required. Education Requirements: Bachelor’s Degree required. An emphasis in Computer Science is preferred