职位详情

Key Objective 1. Working within Solution Support Center in Greater China to deliver proactive and reactive technical support to these customers, both onsite or from office 2. Developing sets of standard deliverables to customers in managing and maintaining environments based on Oracle eBusiness Suite. 3. Assisting customers to maximize the stability, availability and performance of their critical business systems. 4. Maintain good relationship with other parties in Oracle Corporation and train junior engineers to enable them for Oracle new products support Responsibilities: 1. Proactively working with ACS customers to ensure their successful deployment of Oracle eBusiness Suite 2. Providing Assistance to service delivery team in critical situation as requested. 3. Tasks ranging from daily Apps Support, Apps Upgrade, performance review, patch analysis, enhancement solution design with implementation and SR reviews. 4. Forming effective professional relationships with Oracle Service Delivery Managers, Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organization. 5. Respond and resolve service requests within Key Performance Indicator targets 6. Developing high quality, standard deliverables and methods to promote efficient service delivery 7. Researching and responding to technical enquiries from customers 8. Maintaining an up-to-date and in-depth knowledge of new products released in the market. 9. Maintaining product expertise within own area of specialization Qualifications 1. B.A./B.S. in a technical field or equivalent experience required 2. Minimum 10 years IT experiences, at least 8-year solid experience in consulting or supporting Ebiz SCM, Manufacturing and Costing modules including PO, INV, OM, WIP, BOM, CST, ASCP, OPM, WMS etc; 3. Mainly work in Manufacturing and Costing modules; With SCM cloud or Financial modules experience will be an additional advantage. 4. Solid experience and deep knowledge of EBiz R12; 5. Proven experience on EBS SCM or ASCP business solution design; 6. Proven experience of Oracle eBusiness Suite DBA/DEV including System Administration in Oracle Applications on R12 is definitely an advantage 7. Oracle eBusiness Suite Architecture including good understanding of technology stack 8. Capable of performance tuning is definitely an advantage 9. Average UNIX skills is an additional advantage, preferably Linux, additional NT/Win2K skills useful. 10. Fluent in English and Mandarin, plus advantage with Cantonese speaking PERSONAL SPECIFICATION 1. Proven success of working on own initiative and managing client/end users expectations 2. Strong troubleshooting skill 3. Excellent problem solving and analytical skills 4. Ability to work under pressure in escalated situations 5. Independent working capability and deep understanding of “Assigned Tasks’ Ownership” 6. Excellent written and verbal communication skills 7. Self motivated and resourceful 8. Good team work spirit is essential 9. Good presentation skills 10. Willingness to travel in GC as requested