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甲骨文(Oracle)

4.1分

存储技术支持工程师

  • 250000-260000
  • 北京 3-5年 本科

职位描述

Preferred Qualifications
The position is mainly responsible for supporting Korean/English Speaking customers. The candidates with the below skills/background are qualified.

- Native Korean Language level.
- Fluent in spoken and written English.
- Deep technical skills in Sun/Oracle/EMC/NetApp/Veritas Storage Array hardware products, and software products (Solaris/Linux Storage Drivers/HBA/Switch/Solaris Cluster/SVM...),Solaris/Linux operating system.
- Strong responsibility and positive working attitudes.

Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Job: Support
Travel: Yes, 25 % of the Time
Location: CN-CN,China-Beijing
Job Type: Regular Employee Hire
Organization: Oracle

公司介绍

With more than 420,000 customers—including 100 of the Fortune 100— and with deployments across a wide variety of industries in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems.
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