The Azure IaaS VM Support Engineer will need to closely collaborate with PG engineering and operations, and other CTS engineers
Customer Issue Resolution & Responsiveness
Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by Microsoft.
Define and understand the customer issue by creating the adequate reproduction scenarios.
Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
Act as the second tier support to take the escalation and solve the customer issue from subsidiary.
Effective Communication & Collaboration
Training & Readiness
Knowledge of one or two of the following domains: Operating System/Virtualization, Microsoft Azure Platform, Storage.
Familiarity with OS Internals concepts (Windows, Linux, etc), Storage, Active Directory and Security
Understanding of Virtualization concepts and virtual system administration
Experience with VM configuration and administration
Microsoft Azure Platform (as a plus)
Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc)
Knowledge of Microsoft Azure Platform services
Azure Platform development and deployment concepts