微软中国(Microsoft)

北京 ·计算机软件 ·10000人以上

Support Engineer-SQL server

17000-30000

上海

不限

本科

全职

职位描述
The Support Engineer is a trusted advisor to IT Professionals. You will have a chance to work with some of the world’s largest companies, as well as smaller companies on the leading edge of their industry. You will solve high level complex problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.

You will represent Microsoft in customer communication via phone, email, chat or on site to assist customers in resolving technical issues involving Microsoft products and services. You will have the opportunity to foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations.

Responsibilities
Act as a technical focal point in cooperative relationships with other companies.
Manage crisis situations that may involve technically challenging issues and diverse audiences.
Own and resolve technically complex mission critical or politically hot customer issues
Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code.
Stay up to date on the leading technologies and technical certifications. Contribute to product improvement, and participate in pre-release activities and BETA programs.
Development and delivery of training in person or remote to share knowledge with other engineers. Mentoring of new engineers;

Qualifications

Competencies:
Must possess the ability to work independently with minimal management supervision and as part of regional team of engineers;
Superior problem solving and troubleshooting skills;
Demonstrate strong interpersonal and communication skills, create a positive relationship with customers and peers to achieve Win-Win outcomes. Work with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
Demonstrated exceptional customer service in politically charged environments, overall communication and technical writing skills.
Exhibit leadership through personal responsibility, accountability and teamwork.

Technical Requirements:

Primary responsibilities and knowledge requirements include a thorough understanding of one or more of the following products/technologies:

SQL Server, Azure SQL VM, Azure
Heterogeneous Database Management Systems like Oracle, MySQL, DB2 etc.
Understanding of cloud technology is a plus
An understanding of .Net Framework is a plus
An understanding of the Windows Administration is a plus

Microsoft Technology Associate (MTA), MCSA: SQL Server are strongly preferred, but not required at hire. Related field (or equivalent) experience will be considered.

Experience: Support Engineer - 2 years of experience working with the technologies described above

Education: Bachelor’s degree or above required

Language: English oral and written proficiency is required

* This position will require you to work a rotational On-Call schedule, evenings and weekends shifts.
公司介绍
微软,是一家美国跨国科技公司,也是世界PC(Personal Computer,个人计算机)软件开发的先导,由比尔·盖茨与保罗·艾伦创办于1975年,公司总部设立在华盛顿州的雷德蒙德(Redmond,邻近西雅图)。以研发、制造、授权和提供广泛的电脑软件服务业务为主。
最为著名和畅销的产品为Microsoft Windows操作系统和Microsoft Office系列软件,目前是全球最大的电脑软件提供商。
上海市 闵行区 Microsoft
员工点评

匿名用户

前员工-工作1年-北京

同事很nice,都很有实力。
公司整体很不错。
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面试经验

匿名用户

面试微软中国(M的交互设计师·北京

面试通过
多个大佬同时面试,但是每一个问题都很精准专业。
面试时讲了两个项目,大概1小时左右,问了很多关于背后逻辑的问题,问的很细,比如为什么选择使用某个特定交互形式,优势有哪些,背后的system等等。问题很多但是都是极为专业的。 ...查看全文
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