Room Attendant 客房服务员

Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures.
1、在工作时间内清扫酒店制定标准工作量，确保所有客房达到希尔顿酒店制订的政策。
Ensure that guests' privacies are protected during service.
2、确保所服务客人的隐私被保护。
Clean and replenish supplies for guestrooms according to standards and procedures.
3、按照程序和标准打扫和补给客房。
Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor.
4、向楼层主管汇报任何布草、家具、固定物或装置的丢失或损坏，及地毯大理石的养护状况
Be courteous and professional at all times, delivering high quality service to guests.
5、随时为客人提供专业的高质量的服务。
Maintain good working relationships with team members and all other departments.
6、与本部门和其它部门的同事保持良好的工作关系。
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
7、维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。
Adhere by the hotel’s policies and procedures, Hilton’s code of business conduct, the hotel’s team member handbook.
8、遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。
Offer all possible assistance to guests and respond to guest requests.
9、尽可能地为客人提供帮助，响应客人的要求。