德勤(Deloitte)
上海 ·咨询 ·1000-9999人
经理/高级经理（保险运营服务）- 广州
25-35K
广州
5-10年
本科
全职
职位描述
Job Description:
1. Client Relationship Management: Serve as the primary point of contact for the client company. Build and maintain strong relationships to ensure effective communication and collaboration. Understand the client's objectives, requirements, and expectations. Address any concerns or issues promptly and proactively identify opportunities to add value to the partnership.
2. Service Delivery: Provide outsourced services related to insurance operations as agreed upon in the contract. Ensure service delivery meets or exceeds client expectations and aligns with established SLAs. Continuously monitor and improve service quality, efficiency, and accuracy.
3. Hiring and Resource Management: Develop a hiring plan to ensure the availability of skilled resources to meet the client's needs. Recruit, interview, and hire qualified candidates for insurance operations roles within your organization. Develop job descriptions, conduct background checks, and onboard new hires effectively.
4. Training and Development: Design and implement training programs to onboard and continuously develop the skills of your team members. Provide training on insurance operations processes, industry regulations, and best practices. Identify training needs, develop training materials, and deliver training sessions to ensure the team's competence and effectiveness.
5. Compliance and Regulatory Adherence: Ensure compliance with applicable insurance regulations, data protection laws, and industry standards. Stay updated on changes in regulations and communicate them to the client. Collaborate with the client's legal and compliance teams to ensure outsourced activities meet regulatory requirements.
6. Process Optimization: Collaborate with the client to identify opportunities for process optimization and efficiency improvements in insurance operations. Implement best practices and automation where possible to enhance service delivery and productivity. Continuously monitor and evaluate processes to identify areas for improvement.
7. Performance Monitoring and Reporting: Develop and implement metrics and key performance indicators (KPIs) to measure the performance and quality of the outsourced services. Regularly monitor, analyze, and report on performance against agreed-upon benchmarks and SLAs. Provide periodic reports and insights to the client to support data-driven decision-making.
8. Risk Management: Identify and assess potential risks associated with outsourced insurance operations. Develop risk mitigation strategies and contingency plans. Establish robust security measures and data protection protocols to safeguard client information and ensure compliance with data privacy regulations.
9. Continuous Improvement: Stay updated on industry trends, emerging technologies, and best practices in insurance operations. Continuously assess and identify opportunities for process optimization, cost reduction, and increased operational efficiency in collaboration with the client. Proactively suggest innovative solutions to enhance the client's operations.
1. Client Relationship Management: Serve as the primary point of contact for the client company. Build and maintain strong relationships to ensure effective communication and collaboration. Understand the client's objectives, requirements, and expectations. Address any concerns or issues promptly and proactively identify opportunities to add value to the partnership.
2. Service Delivery: Provide outsourced services related to insurance operations as agreed upon in the contract. Ensure service delivery meets or exceeds client expectations and aligns with established SLAs. Continuously monitor and improve service quality, efficiency, and accuracy.
3. Hiring and Resource Management: Develop a hiring plan to ensure the availability of skilled resources to meet the client's needs. Recruit, interview, and hire qualified candidates for insurance operations roles within your organization. Develop job descriptions, conduct background checks, and onboard new hires effectively.
4. Training and Development: Design and implement training programs to onboard and continuously develop the skills of your team members. Provide training on insurance operations processes, industry regulations, and best practices. Identify training needs, develop training materials, and deliver training sessions to ensure the team's competence and effectiveness.
5. Compliance and Regulatory Adherence: Ensure compliance with applicable insurance regulations, data protection laws, and industry standards. Stay updated on changes in regulations and communicate them to the client. Collaborate with the client's legal and compliance teams to ensure outsourced activities meet regulatory requirements.
6. Process Optimization: Collaborate with the client to identify opportunities for process optimization and efficiency improvements in insurance operations. Implement best practices and automation where possible to enhance service delivery and productivity. Continuously monitor and evaluate processes to identify areas for improvement.
7. Performance Monitoring and Reporting: Develop and implement metrics and key performance indicators (KPIs) to measure the performance and quality of the outsourced services. Regularly monitor, analyze, and report on performance against agreed-upon benchmarks and SLAs. Provide periodic reports and insights to the client to support data-driven decision-making.
8. Risk Management: Identify and assess potential risks associated with outsourced insurance operations. Develop risk mitigation strategies and contingency plans. Establish robust security measures and data protection protocols to safeguard client information and ensure compliance with data privacy regulations.
9. Continuous Improvement: Stay updated on industry trends, emerging technologies, and best practices in insurance operations. Continuously assess and identify opportunities for process optimization, cost reduction, and increased operational efficiency in collaboration with the client. Proactively suggest innovative solutions to enhance the client's operations.
公司介绍
德勤中国是一家立足本土、连接全球的综合性专业服务机构，由德勤中国的合伙人共同拥有，始终服务于中国改革开放和经济建设的前沿。我们的办公室遍布中国30个城市，现有超过2万名专业人才，向客户提供审计及鉴证、管理咨询、财务咨询、风险咨询、税务与商务咨询等全球领先的一站式专业服务。
我们诚信为本，坚守质量，勇于创新，以卓越的专业能力、丰富的行业洞察和智慧的技术解决方案，助力各行各业的客户与合作伙伴把握机遇，应对挑战，实现世界一流的高质量发展目标。
德勤品牌始于1845年，其中文名称“德勤”于1978年起用，寓意“敬德修业，业精于勤”。德勤专业网络的成员机构遍布150多个国家或地区，以“因我不同，成就不凡”为宗旨，为资本市场增强公众信任，为客户转型升级赋能，为人才激活迎接未来的能力，为更繁荣的经济、更公平的社会和可持续的世界而开拓前行。
（重要）招聘声明
德勤中国所有招聘工作均由人力资源部负责组织实施，德勤中国人力资源部在BOSS直聘平台上的授权账号为德勤企业咨询（上海）有限公司，具体招聘信息请以该账号下发布的信息为准，德勤中国从未要求或授权任何第三方机构或个人在BOSS直聘平台发布德勤中国招聘面试或工作机会的信息。请勿向任何第三方机构或个人支付费用或提供个人信息。请广大应聘者通过德勤中国官方网站或BOSS直聘平台德勤企业咨询（上海）有限公司账号下发布的信息了解并参加相关招聘，不要相信任何虚假信息，提高警惕，严防上当受骗。
*德勤中国保留对任何冒用德勤名义进行虚假招聘的不法分子追究法律责任的权利。
我们诚信为本，坚守质量，勇于创新，以卓越的专业能力、丰富的行业洞察和智慧的技术解决方案，助力各行各业的客户与合作伙伴把握机遇，应对挑战，实现世界一流的高质量发展目标。
德勤品牌始于1845年，其中文名称“德勤”于1978年起用，寓意“敬德修业，业精于勤”。德勤专业网络的成员机构遍布150多个国家或地区，以“因我不同，成就不凡”为宗旨，为资本市场增强公众信任，为客户转型升级赋能，为人才激活迎接未来的能力，为更繁荣的经济、更公平的社会和可持续的世界而开拓前行。
（重要）招聘声明
德勤中国所有招聘工作均由人力资源部负责组织实施，德勤中国人力资源部在BOSS直聘平台上的授权账号为德勤企业咨询（上海）有限公司，具体招聘信息请以该账号下发布的信息为准，德勤中国从未要求或授权任何第三方机构或个人在BOSS直聘平台发布德勤中国招聘面试或工作机会的信息。请勿向任何第三方机构或个人支付费用或提供个人信息。请广大应聘者通过德勤中国官方网站或BOSS直聘平台德勤企业咨询（上海）有限公司账号下发布的信息了解并参加相关招聘，不要相信任何虚假信息，提高警惕，严防上当受骗。
*德勤中国保留对任何冒用德勤名义进行虚假招聘的不法分子追究法律责任的权利。
广州天河区时代E-park二期广州天河区时代E-PARK(天河)二期9栋14楼
面试经验
匿名用户
面试德勤(Del的资产评估·上海
感觉没戏
还可以，题目不是很难，主要是根据简历问了一些动机和未来发展的问题。
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