岗位职责:
1. 通过电话或邮件向欧洲(意语区)的企业级客户提供产品使用的技术指导,解决他们在使用产品
时遇到的技术问题,必要时提供远程桌面技术支持;
2. 能够在研发团队协助下,独立应付客户的突发状况或紧急问题,做出合理判断并给出有效解决方案;
3. 整理汇总客户遇到的问题,归纳成册,为产品的设计和研发提出建议和意见。
职位要求:
1. 大学本科及以上学历,专业不限,但要求有优秀的意语听说读写能力,口语要求高;
2. 要求有良好的逻辑思维能力和沟通能力,有较强的责任心,抗压能力和团队合作精神;
3. 具有海外留学背景,有IT相关背景或实习/工作经历者优先考虑;
Job Description
1. Provide technical support&guidance to EMEA(Italy) enterprise customers via email, phone, and remote online session. Help customers solve the issues they encountered when using AvePoint software products.
2. Be capable of handling customer’s cases including urgent requests with the help of DEV team and provide valid solutions independently after several months’ experience cumulation. Be viewed by customer as trusted advisor.
3. Summarize common issues during case handling regularly. Provide proper suggestions to Product and DEV teams.
Job Requirement
1. Minimum of Bachelor degree. Fluent Italian in both oral and written format
2. Excellent logic thinking and communication skill. A strong sense of responsibility. Be capable to work under pressure. A good team-worker.
3. Those who have relevant IT background/working experience will be preferred. Those who have experience of studying abroad will be preferred.