Title: Associate Manager
Department: Customer Success
RESPONSIBILITIES
● Conducts performance reviews for direct reports
● Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
● Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment
● Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company‘s quality standards
● Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs
● Consult with clients regarding general concerns
● Conduct external presentations
● Supervise all stages of project management and monitor performance
● Drive client satisfaction by providing insights and actionable recommendations during presentations
● Develop strategic understanding of industry trends, competition and opportunities of Nielsen
● Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
● Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team
Qualifications
A LITTLE BIT ABOUT YOU
● A diverse work environment
● Learning achievement academy
● Global exposure and engagement
● Ongoing career growth and skill development
● Engaging and challenging work within our portfolio of global clients
● Culture of performance-based rewards
QUALIFICATIONS
● University degree or equivalent experience
● 4+ years professional work experience
● Experience managing people
● Strong Business English knowledge, both verbal and written (and local language if required)
● Strong communication skills
● Experience working in a digital enabled environment
● Ability to work within a virtual environment
● Demonstrated strong leadership and people management skills
● Strong business and financial acumen
● Understanding of growth and brand strategy
● Strong Project management skills