泰怡凯电器（苏州）有限公司
苏州 ·家具/家居 ·100-499人
全球联络中心副经理
15-25K·13薪
苏州
5-10年
本科
全职
职位描述
• Responsible to maintain Zendesk and other customer service data evaluation and monitoring systems, including service experience topics and service efficiency topics.
• You will take responsibility for managing C.S. master data set, developing reports, and troubleshooting data issues.
• Creating Dashboards and Reports. The ability to create interactive dashboards and detailed reports is important for presenting data insights to management when needed.
• Conduct in-depth analyses with the objective of enhancing service experience and optimizing service efficiency to contribute to our business objectives. For instance, can generate recommendations for improving service experience, considering factors like product features, solutions (compensation plans, etc.), and service processes. Also optimize overall service efficiency by analyzing strategies such as agent empowerment tools, agent scheduling, and appointment callbacks.
• Identify service anomalies based on user interaction patter
岗位要求:• Good to Excellent verbal and written English communication skills
• Data Analytics experience and degree preferred.
• Good to Excellent experience pulling large and complex data & developing business solutions or recommendations in the customer care field
• Zendesk & Salesforce application experience
• Experience with a data visualization tool (e.g. Tableau)
• Can work at evening or earlier shift and adapt to the US time zone
• You will take responsibility for managing C.S. master data set, developing reports, and troubleshooting data issues.
• Creating Dashboards and Reports. The ability to create interactive dashboards and detailed reports is important for presenting data insights to management when needed.
• Conduct in-depth analyses with the objective of enhancing service experience and optimizing service efficiency to contribute to our business objectives. For instance, can generate recommendations for improving service experience, considering factors like product features, solutions (compensation plans, etc.), and service processes. Also optimize overall service efficiency by analyzing strategies such as agent empowerment tools, agent scheduling, and appointment callbacks.
• Identify service anomalies based on user interaction patter
岗位要求:• Good to Excellent verbal and written English communication skills
• Data Analytics experience and degree preferred.
• Good to Excellent experience pulling large and complex data & developing business solutions or recommendations in the customer care field
• Zendesk & Salesforce application experience
• Experience with a data visualization tool (e.g. Tableau)
• Can work at evening or earlier shift and adapt to the US time zone
公司介绍
科沃斯机器人股份有限公司（以下简称科沃斯）成立于2006年12月，是科沃斯集团（成立于1998年3月）旗下子公司，专业从事家庭服务机器人的研发、设计、制造和销售，旗下产品包括：地面清洁机器人地宝、自动擦窗机器人窗宝、移动空气净化机器人沁宝、机器人管家亲宝。
在国内，科沃斯构建了覆盖全国主要大、中型城市的经销服务网络，目前已有东北、华北、西北、鲁豫、华东一、华东二、西南、华南8个销售大区，共计800多个门店。在国际上，科沃斯先后在德国及美国建立了销售分公司，并成功开拓西班牙、瑞士、法国、加拿大、捷克、波兰、德国、伊朗、马来西亚等80多个国家和地区的市场。
据统计，2016年双十一全天，科沃斯扫地机器人单品扫地机器人地宝朵朵S销售14万余台，成交量超2亿，全网总销售额达到4.11亿元。2020年双十一，科沃斯再创佳绩，全网销售额突破10.4亿，创下电商平台家用清洁机器人类目竞争的新纪录，掀起一波家庭服务机器人购物狂欢热潮。
作为全球领先的家庭服务机器人品牌，科沃斯始终秉承以“更专业、更高效、更便捷、更人性”的品质理念，竭力为全球千万家庭提供专业、智能的家庭服务机器人。
在国内，科沃斯构建了覆盖全国主要大、中型城市的经销服务网络，目前已有东北、华北、西北、鲁豫、华东一、华东二、西南、华南8个销售大区，共计800多个门店。在国际上，科沃斯先后在德国及美国建立了销售分公司，并成功开拓西班牙、瑞士、法国、加拿大、捷克、波兰、德国、伊朗、马来西亚等80多个国家和地区的市场。
据统计，2016年双十一全天，科沃斯扫地机器人单品扫地机器人地宝朵朵S销售14万余台，成交量超2亿，全网总销售额达到4.11亿元。2020年双十一，科沃斯再创佳绩，全网销售额突破10.4亿，创下电商平台家用清洁机器人类目竞争的新纪录，掀起一波家庭服务机器人购物狂欢热潮。
作为全球领先的家庭服务机器人品牌，科沃斯始终秉承以“更专业、更高效、更便捷、更人性”的品质理念，竭力为全球千万家庭提供专业、智能的家庭服务机器人。
苏州吴中区科沃斯机器人有限公司18号
面试经验
匿名用户
面试泰怡凯电器（的嵌入式软件工程师·苏州
面试通过
先做一些C语言的题，有基础知识题和链表算法，之后和领导聊一些技术问题，一周后HR告知录用
查看更多面经(160)
相似职位
