亚马逊
北京 ·电子商务 ·1000-9999人
Paid Service 商家客户经理
15-20K
杭州
3-5年
本科
全职
职位描述
Paid Services Account Manager
We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.
Roles & Responsibilities:
Planning/Analysis:
Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.
Analyze territory trends, diagnose root cause of performance and create actionable plans for operational improvements.
Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.
Identify key business opportunities for the territory and manage toward a growth plan.
Implement account management best practices and SOPs into the business development framework.
Leadership:
Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.
Manage all aspects of the client relationship for highest standard of seller experience.
Basic qualifications
2+ years of sales or account management experience
2+ years of digital advertising and client facing roles experience
Experience with Excel
Experience analyzing data and best practices to assess performance drivers
Preferred qualifications
Experience analyzing key open issues and resolution metrics for each of the managed accounts
Experience in relationship management within technology, start-ups, or SaaS Platforms
We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.
Roles & Responsibilities:
Planning/Analysis:
Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.
Analyze territory trends, diagnose root cause of performance and create actionable plans for operational improvements.
Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.
Identify key business opportunities for the territory and manage toward a growth plan.
Implement account management best practices and SOPs into the business development framework.
Leadership:
Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.
Manage all aspects of the client relationship for highest standard of seller experience.
Basic qualifications
2+ years of sales or account management experience
2+ years of digital advertising and client facing roles experience
Experience with Excel
Experience analyzing data and best practices to assess performance drivers
Preferred qualifications
Experience analyzing key open issues and resolution metrics for each of the managed accounts
Experience in relationship management within technology, start-ups, or SaaS Platforms
公司介绍
亚马逊于2004年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。身处数字经济的浪潮之中，亚马逊在赋能中国企业方面开展多项业务，其中包括亚马逊全球开店、亚马逊广告、亚马逊全球物流，推动着出口跨境电商的蓬勃发展；以及亚马逊云科技，为中国企业提供领先云计算技术和服务。与此同时，我们还通过亚马逊海外购和亚马逊智能硬件与服务，为中国乃至全球的消费者提供服务。
杭州上城区绿谷·杭州6号楼
校园宣讲会
面试经验
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